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Delivery & Shipping

We endeavour to ship all goods within 24 hours of order and payment if the item is in stock. If the item is special order or not available we will contact you to inform you of the estimated delivery time. Orders over 25.00 will be sent by courier on a next day service (not guaranteed) with orders under 25.00 being shipped Royal Mail 1st Class Recorded. If orders have not been received with 5 working days please contact us here.

Payment Security

HSBC is a household name with over 9,500 offices in 76 countries which is why we have trusted them to ensure your personal details are kept private.


We use in conjunction with HSBC the very latest security measures to ensure your details are kept safe throughout your visit to our site.

Credit cards we accept

We use 128-bit Secure Socket Layers (SSL) encryption when processing your credit/debit card details to ensure your information is only disclosed to the payment gateway where the transaction takes place. No-one else will see this information. For your piece of mind, look for the yellow padlock in the bottom right corner (top right IE7) of your web page when entering your details and making payment.

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Exchanges & Refunds

We guarantee your satisfaction. All of our products come with a 14 day money back guarantee.

If an item is received damaged please notify us as soon as you receive the goods. We will then arrange to ship you a replacement as soon as possible.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

Size Charts

Haven't a clue what size you are? Use the charts below to measure yourself correctly and get the right size for you!

Men - Clothing - Footwear
Women - Clothing - Footwear
Children - Clothing - Footwear

Store Opening Times

The Outdoors & Active store is open 6 days during the following times:

Monday - Saturday 9.00am to 5.30pm
Bank Holidays 11.00am to 4.00pm
Please note: We are closed on Sundays

Store Appointments

If you would like to visit the shop out of opening hours, please contact us here to discuss your requirements. We are always more than happy to see you.

Best Prices Guaranteed - Seen it cheaper? Give us a call and we'll see what we can do!
Click here to visit our Scout Shop
Click here to search for Duke of Edinburgh Equipment
Click here to view all Travel Products
Click here to search for Expedition Equipment
Click here to search for Climbing Equipment
Click here to search our advice pages
Call us on 01934 614604 now!