Returns & Refunds

We are all about customer satisfaction. All of our products come with a 14 day money back guarantee.

If an item is received damaged please notify us as soon as you receive the goods. We will then arrange to ship you a replacement as soon as possible.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. 

Refunds will be processed to the payment method used during the purchase. 

If you wish to return an item please post to:

Outdoors & Active

29-31 Meadow Street


BS23 1QQ

Please state the reason for your return. All returns will be processed within 7 working days of their arrival with us.

Some of Our Lovely Customers

Here are some of our lovely customers who we have helped with equipment to travel all over the world.